IT – Administrator

Job Overview

We’re seeking an IT Support Specialist to provide first-level technical support for hardware, software, and application issues. This role involves troubleshooting, resolving user problems, and maintaining accurate support documentation, ensuring smooth IT operations and high customer satisfaction.

Key Qualifications

• Bachelor’s degree in computer science, IT, or a related field
• Relevant certifications (e.g., CompTIA, Microsoft Certified Professional) preferred
• 3-5 years of experience in IT support or help desk roles
• Strong technical knowledge of computer systems, hardware, and software
• Proficient in Active Directory and Group Policy management
• Excellent problem-solving, analytical, and communication skills
• Ability to prioritize tasks and manage time effectively
• Knowledge of network troubleshooting and cybersecurity standards is a plus

Technical Skills & Responsibilities

• Serve as the primary point of contact for technical support via phone and email
• Troubleshoot and resolve hardware, software, and network issues remotely and onsite
• Manage user accounts, permissions, and group policies in Active Directory
• Conduct IT maintenance, including software deployment and updates
• Maintain IT asset inventory and ensure accurate record-keeping
• Prepare and repair computer hardware for office and vessel systems
• Ensure compliance with cybersecurity protocols and conduct periodic audits
• Collaborate with teams to improve IT procedures and suggest system enhancements
• Provide IT induction and cybersecurity training for new employees
• Maintain documentation of technical support cases and resolution logs